Shipping Policy

This Shipping Policy explains how orders are processed, shipped, and delivered within the United States. Please review the information below before placing your order.

Order Processing Time

Orders are typically processed within 1–3 business days after payment has been successfully completed. Business days do not include Saturdays, Sundays, or public holidays.

Once an order has been processed and handed over to the shipping carrier, a shipping confirmation email with tracking information will be sent to the email address provided at checkout.

Please allow up to 24–48 hours for tracking information to update after the package has been scanned by the carrier.

Shipping Destinations

Shipping is currently available to addresses within the United States.

Shipping availability to Alaska, Hawaii, Puerto Rico, U.S. territories, APO/FPO addresses, and P.O. boxes may vary depending on the product, destination, and carrier service availability.

If an order cannot be shipped to the address provided, the customer will be contacted as soon as possible.

Shipping Methods and Estimated Delivery Time

Available shipping methods and estimated delivery times may vary depending on the delivery address and items ordered.

Shipping Method	Estimated Delivery Time
Standard Shipping	3–7 business days after shipment
Expedited Shipping	2–4 business days after shipment, where available
Priority Shipping	1–3 business days after shipment, where available

Please note that the estimated delivery time begins after the order has been processed and shipped, not from the date the order was placed.

Shipping Rates

Shipping rates are calculated at checkout based on the delivery address, selected shipping method, package weight, package dimensions, and order value.

Any applicable free shipping offer, promotional shipping rate, or shipping discount will be displayed at checkout before the order is submitted.

Order Tracking

After an order has shipped, a tracking number will be provided by email. Customers may use the tracking number to monitor the delivery status through the carrier’s website.

If tracking shows that a package has been delivered but it has not been received, customers are encouraged to check the following locations before contacting support:

• Mailbox, porch, front door, garage, or side entrance
• Building office, front desk, mailroom, or reception area
• Neighbors or household members who may have accepted the package
• Local carrier office or delivery service provider

Incorrect or Incomplete Shipping Address

Customers are responsible for providing accurate and complete shipping information at checkout.

Orders may be delayed, returned, or lost if the shipping address is incorrect, incomplete, or undeliverable. This includes missing apartment numbers, wrong ZIP codes, incorrect street names, or invalid recipient information.

If an address error is noticed after placing an order, customers should contact customer support as soon as possible. Address changes cannot be guaranteed once an order has entered processing or has already been shipped.

Lost, Delayed, or Stolen Packages

Once a package has been handed over to the shipping carrier, delivery is managed by the carrier.

Delays may occur due to carrier issues, severe weather, high shipping volume, holidays, natural events, incorrect addresses, or other circumstances outside our control.

If a package appears to be lost in transit or has not moved for an unusual period of time, customers should contact the shipping carrier directly to request an investigation or file a claim.

Packages marked as delivered by the carrier are generally considered delivered. The seller is not responsible for stolen packages or packages missing after confirmed delivery.

Damaged Packages

If an order arrives damaged, customers should contact customer support within 7 days of delivery.

To help resolve the issue efficiently, please provide the following information:

• Order number
• Photos of the damaged item
• Photos of the outer packaging
• Photos of any damaged shipping labels or protective materials
• A brief description of the issue

Claims submitted without photos or after the stated time period may not be eligible for review.

Split Shipments

Some orders may be shipped in multiple packages due to product availability, warehouse location, item size, item weight, or carrier requirements.

If an order is shipped separately, multiple tracking numbers may be provided. Customers will not be charged additional shipping fees for split shipments unless otherwise stated at checkout.

Shipping Restrictions

Certain products may be subject to shipping restrictions due to size, weight, delivery destination, carrier limitations, or applicable regulations.

If an item cannot be shipped to the provided address, the customer will be notified and may be offered available options, such as modifying the order, changing the shipping address, or canceling the affected item.

Order Changes and Cancellations

Orders begin processing shortly after they are placed. While customers may request changes or cancellations, such requests cannot be guaranteed.

Once an order has been shipped, it cannot be canceled. If the item is no longer needed after delivery, customers should refer to the Return Policy for return eligibility and instructions.

Refused or Returned Deliveries

If a package is refused, unclaimed, or returned due to an incorrect or incomplete address, the customer may be responsible for any additional shipping charges, return shipping fees, or reshipment costs.

Refunds for returned packages, where applicable, may be issued only after the package has been received and inspected.

Holiday and Peak Season Shipping

During holidays, promotional periods, or peak shopping seasons, order processing and carrier delivery times may be longer than usual.

Customers are encouraged to place orders early during busy periods to allow sufficient time for processing and delivery.

Contact Information

For questions about shipping, delivery, tracking, or damaged packages, please contact customer support using the contact information provided on the website.

When contacting support, please include your order number and any relevant details so the request can be reviewed more efficiently.